Free Online OCR - FAQ

• What files can I upload?

You can upload any files containing text image. Graphic file format can be any one from the listed below: TIF/TIFF (multipage TIFF), JPEG/JPG, BMP, PCX, PNG, GIF, PDF (multipage PDF) The only restriction: file size should not exceed 15 Mb in free guest mode and 200 mb for registered users. Image resolution should be 200 DPI or higher to ensure good recognition results.

• How do I submit more then one image at once?

You can upload more than one file at once by placing the files in a ZIP archive (available only for registered user).

• I have an image of 212 Mb and cannot upload it to your service. How can I recognize the text?

If you need to recognize a larger size image (over 200 Mb), please, address the service support.

• What happens with uploaded file?

All documents recognized under the "Guest" account are deleted automatically after ending process. For registered users source documents and converted files are stored into user`s document list one month

• How do I view/receive result?

After the text is successfully recognized, links to the newly created output files appear in the user's documents. You can either open the file for viewing or download it to your PC.

• I want to recognize only 2 pages from 50-pages PDF file, is it possible?

Yes, it is possible. In recognition options set "Multipage document" flag, and in the field for a range of pages specify necessary pages separated by comma (or range of pages with a hyphen). For example, "14,26", only 14th and 26th page will be recognized. Or "4,9-12", 4th, 9th, 10th, 11th and 12th pages will be recognized.

• How does the choice of recognition languages influence the result?

If there are words and sentences in different languages in the document, e.g., in English and in German, in order to achieve the most accurate result it is recommended to set up the required languages, when recognizing the text.

• I have lost the source image. Can I download it again?

Yes, if you are a registered user, you can download the source image in your workspace.

• How long will it take to recognize my image?

The text recognition time depends on a lot of factors. First of all, it is the image quality. The average time of recognizing one file is several seconds. The second significant factor is the current service workload. If recognition requests come from different users at the same time, there is a waiting list.

• How do I buy more pages?

Additional OnlineOCR.net pages can be purchased at any time by clicking on either the Buy Pages link. Then click the BUY button corresponding to the number of pages you want to buy. All prices are shown in USD. OnlineOCR.net uses the 2Checkout.com banking service to ensure safe and secure transactions. After you have completed the transaction you will return to an OnlineOCR.net page confirming your new total available pages

• I have not received a confirmation e-mail. Why?

This can be caused due to a couple of reasons.

1) Sometimes there is a problem with spam filter. Please check your spam folder as it seems to resolve most cases. This applies particularly when you have a hotmail, yahoo or gmail e-mail account.

2) Check if you have typed the e-mail correctly.